We're here to help.

Yes. LuvMe is free to start and free to keep using. Premium plans unlock more companion slots, more Adventures, voice features, and bigger rewards. You can see everything on the Pricing page.

Download the app, then sign up with your email address or with Google or Apple sign-in. New email accounts confirm with a quick verification step. You must be at least 18 years old to use LuvMe.

Open the app and go to Profile › Plan & Tokens › Manage Subscription. This opens the secure billing portal where you can change or cancel your plan. You can also email [email protected] for help.

When you cancel, your premium access continues until the end of the current billing period. There is no cancellation fee.

Subscription charges can be refunded within 48 hours of the charge if no premium features have been used. LuvToken packs can be refunded within 48 hours if no tokens from that purchase have been spent. Monthly grant tokens included with a plan are not refundable.

Email [email protected] with your account email, or read the full Refund Policy.

In the app, go to Profile › Privacy & Data › Delete Account. We send a verification code to your email to confirm. Deletion is immediate and permanent: chats, memories, images, achievements, companions, and coach data are erased and cannot be recovered.

If you are on a paid plan, cancel your subscription first. Full steps are on the Account & Data Deletion page.

You can export your data any time from Profile › Privacy & Data › Export My Data, delivered as a JSON file. Payments are handled by Stripe; LuvMe never stores your card details, and charges appear as "Stripe" on your statement for privacy.

For the full picture of what we collect and why, see our Privacy Policy.

You must be at least 18 years old. LuvMe is an adults-only app. See our Age Verification and Terms of Service for details.

Email [email protected] right away. Safety reports are prioritized and we aim to respond within 24 hours. You can also report content from inside the app.